FAQ

32 Frequently Asked Questions

Including the Terms and Conditions our competition and website operate under and followed by our Privacy Policy

What is the link to vote on ?

If you have lost the link or can’t copy it or can’t use it for any reason don’t worry. The general voting link can be used by any area at any time of year on the page   www.scotlandsbusinessawards.co.uk/vote/

If I vote will my email or mobile number start receiving unwanted messages ?

No. We have never used your details for that purpose. Once you vote our screen thanks you for your vote and that’s it done.

Did you just phone me ?

We don’t initially telephone businesses to say they are shortlisted or a finalist. You will have received a letter from us first or we will be visiting you in person to let you know. If in doubt you can call our Street Team on 0750 540 1575 anytime to verify any letter, call or visit. If someone does call you about “business awards” its always better to clarify which business awards they are referring to as there are more than one competition.

How did I get nominated ?

To get into a competition for the current year we firstly check to see if you’ve been nominated in the last 12 months. It is also possible for people without the internet (there are still some) to telephone us, email us or ask someone to message us through facebook. There are many ways to be nominated. When the competition is announced for another year many people re-nominate exactly as they did before.

I didn’t know about the competition, do I have to take part ?

No. Your friends, business colleagues and the public may not know the status of your business. Maybe its changing hands. Maybe you’re not a competitive person. We will always attempt to contact you personally before finalizing anything.

Won’t businesses with the largest social media following win ?

No, it’s not a clicking competition and you can only vote once. If you or any of your supporters do vote again only the first vote will count.

As a business owner, will this take up a lot of my time which I already don’t have ?

No, the process runs with very little input from yourself, no forms, no interviews and no public speaking. Everything is arranged through a representative who’ll visit briefly and at convenient times answering personally any questions you or your colleagues may have.

I don’t want to bother my customers to vote, do I have to ?

No certainly not. Nominations and voting will always be available online and do help in the process but we have moved away from that being the deciding factor. Through time voters become less enthusiastic about online voting and previous winners have occasionally struggled to re-create a previous years voting pattern. Competition for space on voters timelines is fierce and you can’t always be sure your audience is seeing your particular message. Of greater importance to us is our visits to your business and there is no substitute for this.

How do I find out who is in the shortlist ?

Details are discussed in person which each individual business before being used in a shortlist. In the past shortlists published online were used as calling lists by salespeople so you wont find them online.

Isn’t everyone a finalist ?

No, we aim to reduce the shortlist to 4 or 5 businesses per category.

What if I can’t go to the awards night ?

You still need to speak to us directly to stay in the competition. We need to confirm the business inclusion with the business owner. Things change and the business information must be up to date.

If I go to the Awards Ceremony do I have to buy a certain number of tickets ?

Not at all, you can come along on your own or with other finalists or bring all of your staff, entirely up to you. Discounted rates are offered based on numbers required.

What discounts are available to me as a small business ?

Plan ahead, early bird discounts for our events are always available. Both for the regional Award Shows and the annual Grand Final whose tickets are available months in advance.

What is on the menu for the awards night ?

All of our events have a three course dinner with wine and entry into prize draws included in your ticket price. The menu will vary from hotel to hotel or from venue to venue so check with us and we will advise.

We have guests with special dietary requirements what options are available ? 

All hotels and venues have vegetarian options and can cater for special dietary requirements. Let us know and let the hotel or venue know in advance to help with their planning.

What size are the tables at the hotel or venue ?

Tables are available if you require them. It is not a condition of the competition that a business books a whole table. Many of the businesses involved are small businesses. The table sizes can differ. 10 is normally the basic size. Some hotels have a small number of tables that can accommodate 12 or up to 15 guests. These are allocated on a first come first served basis. Whatever the size of the table, businesses from different categories and towns are sat together to make up the table numbers. You can also request to be sat beside specific businesses provided you have both confirmed to us that you have agreed this beforehand.

I have purchased my tickets and received an eticket by email will be asked to present this at the event ?

No. You don’t need to bring this ticket with you. Your booking goes straight onto the seating plan and we are expecting you. You will find your seats on the seating plan when you arrive at the event. Having visited your business it is likely we also know you and one or two of your colleagues.

Who is responsible for the seating plan ?

We are responsible for the seating plan, not the hotel or venue.

My bank or credit card has been declined but I know I have the funds available ?

The wrong postcode associated with your card is the most common mistake. However occasionally banks will view a once or twice a year purchase of tickets as requiring their review. If your card is declined two or three times it will likely be blocked by your bank and you will have to contact your bank to say you do actually want the tickets and the transaction is genuine. They will then lift the block on your card.

What if my guest numbers change ?

Get in touch with us first and we will see what can be done. But changes within the last 28 days before an event become more difficult especially if your meals have been paid to the hotel or venue.

Do you allow charity collection envelopes on your tables ?

No. Guests are there for the business awards and we do not allow any other advertising nor envelopes onto the tables.

Can I bring my children ?

Yes children from 7 years + have enjoyed the Awards Shows. They can attend free or with reduced rates depending on their age.

If I win do I have to speak at the Awards Ceremony ?

No, but most winners manage a quick thank you. All of your team can come up onto the stage which also makes a great free photo opportunity too.

What will I wear to the Awards Ceremony ?

That’s up to you !  Our events across Scotland are Black Tie optional to make everyone feel as comfortable as possible. Gentlemen wear dinner suits, kilts or lounge suits. Ladies wear evening dresses or cocktail dresses.

Can we get photos of the evening ?

Yes photos will be taken at the event to capture you and your team with the award if you win. These are posted online free of charge normally the day after the event.

What is the cancellation policy ?

We work to the tickets being non-refundable. The hotels or venues are being contracted to provide the event space and your meals. The hotels or venues have late cancellation charges within their contracts for any events which means that within 28 days before an event none of your ticket money will be refunded. We can attempt to resell your tickets and you can too, but no guarantee can be given that your money will be returned if the tickets cannot be resold.

Who are you working in partnership with ?

We are not connected to, nor working with, any other body or organisation. Nor are we connected to either local councils or the government. All of the events are self funding and independent. There are no sponsors. If someone contacts you claiming otherwise, please let us know. We will not give your details to a third party for any reason.

What is your VAT registration number ?

You will find this on the tickets page or contact page of this website, it is 291 0547 08

Privacy – You are asking for telephone numbers and email addresses on the voting form, what happens to them ?

Nothing. They are deleted after the relevant area awards show. Only we have access to the voting forms no third party is involved at all.

Privacy – Do you share my details with anyone else outside of the competition ?

We are committed to protecting your privacy in accordance with the Data Protection Act 1998 and GDPR regulation. We have a legal duty to protect any information we collect from you. We take appropriate security measures to safeguard your data and apply security standards & controls to prevent any unauthorised access to it.

When you visit this website, your browser and version, operating system and the site you came from are stored in a log file. This information is only used for statistical purposes to help improve this site. Log files do not contain any personal information.

If you send us an email message or complete an online form, we will use your email address and any information you provide to deal with and respond to your query or comments. This information may be disclosed to the appropriate person in order to deal with or respond to your message.

We may collect information that you give to us to take part in our competition or nominations. We may share non-personal statistical information within our organisation.

This privacy statement applies only to websites belonging to and operated by Scotlands Business Awards. We are not responsible for the content or privacy practices of third party web sites that may be linked to our web pages.

Privacy – Aren’t my business details on the guest list given to the hotel or venue ?

Since 2017 hotels and venues we use throughout Scotland are advised by us not to misuse the data we give them for the purposes of catering and the seating plan. They are individually advised that you have a right to privacy and to decline publicity. If you are contacted by a hotel or venue and you feel it was as a result of an awards show please let us know. We do not collect business information intended for use in marketing.

Privacy – What details about me or my business will you post online ?

Very little. In our competitions we have come across many scenarios that have brought us to a decision that you decide just how much goes online about your nomination, shortlisting and your win, should you win. This deals with many common occurances and prepares for changes that may be caused by the General Data Protection Regulation, your Right To Be Forgotten and the EU Privacy Removal aspect as time moves on. Such as

  1. Your business details cannot be harvested from our site unless someone recognises your image in a photo. Photos are taken offline as time moves on
  2. You are taking part in more than one business competition and you want to control which is promoted and at which time of year
  3. Your details don’t appear online as results in inaccurate searches. Search Engines do not know the difference between nominees, finalists and winners so online searches in the past were inaccurate
  4. You didn’t want to be nominated by the public
  5. Your business has closed, been renamed or changed hands prior to or since its involvement in a competition
  6. The staff members responsible for the award have left the business or there has been a significant change in your personnel since an awards show
  7. You do not or cannot attend an awards show
  8. You do not want a photograph taken
  9. The winner has died

We will still support any request for details made by individual finalists or winners with a common sense approach, but no database of finalists or winners is stored online.